Charges for cancellation and/or changes
Dear Members:
Most of our excursions and activities call for extensive preparations and some require catering.
Individual tours, fishing and sailing trips tie up a particular vehicle or vessel and impede us from offering it to other guests.
We therefore need to apply certain cancellation or change fees:
Service
Time frame for cancellation during week-days and office hours
Cancellation fee
Deep sea fishing
– Until 48 hours prior to service
– Until 24 hours prior to service
– Within 24 hours prior to service
– No-show
Free of charge
25% of cost
50% of cost
100% of cost
Sailing charter
– Until 72 hours prior to service
– Until 48 hours prior to service
– Within 48 hours prior to service
– No-show
Free of charge
25% of cost
50% of cost
100% of cost
Regular sailing with guaranteed departure
– Until 24 hours prior to service
– Within 24 hours prior to service
– No-show
Free of charge
50% of cost
100% of cost
All other excursions and services
– Until 24 hours prior to service
– Within 24 hours prior to service
– No-show
Free of charge
50% of cost
100% of cost
Note: Cancellation fees for regular sailing with guaranteed departures and all other excursions may be reduced to half of the applicable fee, if the guest presents a written statement from a local physician, certifying the illness.
There will be no additional refund for deep sea fishing and/or sailing charters for any reason, including illness. Cancellations and/or changes may be made at.
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Contact us if you have any questions about Ixtapa Zihuatanejo Tours.
